Support

UKSR is an online service that is available 24/7.

Support process

If you have a problem, first check for known issues on the UKSR service status page. Subscribe to get alerts on the progress of any listed issue.

Before you contact the UK Ship Register, please visit https://www.ukshipregister.co.uk and read how to:

  • Register your vessel
  • Renew your registration
  • Claim your vessel
  • Close your registration
  • Make changes to your registration

Office hours

Our office hours are 7:30am to 6:00pm, Monday to Friday.

You can email us at uksr@mcga.gov.uk with any issues or enquiries.

When you report a problem in office hours, we’ll aim to read it within 30 minutes and reply within one working day.

When to contact us

It can take up to 10 days to process applications once they are submitted. Please wait for the processing time before contacting us for an update on your application status.

Contact methods
Phone +44 203 90 85200
Email uksr@mcga.gov.uk
Post Registry of Shipping and Seamen
Anchor Court
Keen Road
Cardiff
CF24 5JW